Policy information

Goods are shipped via Australia Post.   Items are normally posted within 24 hours of receipt of order, excluding weekends and public holidays.    Postal Charges within Brisbane are $5.20 per order under 250g, $6.40 up to 500g and $8.20 for all orders over 500g.     Local areas with postal codes 4120, 4121, 4122, 4151, 4152, 4153, 4154, 4170, 4171 are delivered free of charge.    All other areas are posted at cost price, depending on destination and order weight.    Shipping costs are calculated and displayed in your shipping cart for your viewing once your destination has been entered.  

Alfresco Espresso offers an unconditional no questions asked 30 day money back guarantee, allowing you to shop with us with confidence.   If you aren't satisfied with any of the items purchased from our online coffee shop, you may return them within 30 days for a full refund minus the shipping costs. 

On the rare occurance that an item isn't available, you will have the option to either put the order on backorder, receive store credit for another item, or receive a full refund. 

Any items that may have been damaged in transit may be returned as via our returns policy.